Our Privacy Policy

Southernhay Living is committed to protecting your privacy in accordance with the law. This privacy notice applies to the Southernhay Living web site and explains our methods of data collection and usage. By using Southernhay Living’s website, you consent to the data practices described in this statement.

GDPR and Your Data

GDPR stands for General Data Protection Regulation and it is the core of Europe's digital privacy legislation. It is designed to give customers more control over their personal data and ensures organisations gather personal data legally and under strict conditions. 

The new law, as of 2018, requires businesses to be open and transparent about how they use and safeguard their customers’ personal data. They should be able to demonstrate accountability for their data processing activities. If you would like further information on the data we collect please read the information below, or contact us via our contact page.

How We Collect Your Personal Information

Southernhay Living collects personally identifiable information, such as your e-mail address, name, home or work address and telephone number through our automated contact forms. Information about your computer hardware and software is automatically collected by Southernhay Living. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. We use this data to operate our website, to maintain the quality of our service, and to provide general statistics regarding use of our website.

How We Use Your Personal Information

Southernhay Living collects and uses your personal information to operate our website and deliver the services you have requested. We also use your personally identifiable information to inform you of other products or services available from us. Southernhay Living may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Southernhay Living does not sell, rent or lease its customer data to third parties. We may, however, share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Southernhay Living, and they are required to maintain the confidentiality of your information.

We monitor our website and the pages our customers visit in order to determine which services are the most popular. With this data we are able to deliver customized content and advertising to our customers whose behaviour indicates that they are interested in a particular subject area or service.

Southernhay Living will only disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Southernhay Living or the site; (b) protect and defend the rights or property of Southernhay Living; and, (c) act under exigent circumstances to protect the personal safety of users of Southernhay Living, or the public.

Use of Cookies

The Southernhay Living website uses “cookies” to help you personalize your online experience. A cookie is, simply, a text file which is placed on your hard disk by a web page server. Cookies cannot be used to run programs and cannot contain viruses to harm your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise Southernhay Living’s pages, or register with Southernhay Living’s site or services, a cookie helps our website to recall your specific information on subsequent visits. 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Southernhay Living’s services.

Security of your Personal Information

Southernhay Living secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. 

Changes to this Notice

We reserve the right to occasionally update this Privacy Notice to reflect company and customer feedback. We encourage you to periodically review this notice to be informed of how Southernhay Living is currently protecting your information.

Contact Information

Please contact Southernhay Living through our contact page, or call 07788588125 if you have any queries or would like your personal data to be erased.

Version updated 21st July 2019.